Shipping policy
Last updated: October 26, 2025
Thank you for shopping with Onix OCW LLC! We proudly partner with Printful to produce and ship all orders.
Processing Time
All products are made to order. Please allow:
- 2–7 business days for order processing and production.
- You will receive a shipping confirmation email with tracking once your order ships.
Shipping Time
Estimated delivery times after fulfillment:
- United States: 5–10 business days
- International: 10–20 business days
These times are estimates and may vary based on location, holidays, or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on weight, destination, and method.
We occasionally offer free shipping promotions — details will be clearly displayed when active.
Tracking
A tracking number will be emailed once your order ships.
If you do not receive tracking within 10 days, please contact us at OnixOCWLLC@Outlook.com.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
We cannot replace or refund orders shipped to incorrect or incomplete addresses.
Lost or Stolen Packages
Once an order is shipped, we are not liable for lost, stolen, or delayed packages.
If this occurs, contact the carrier directly with your tracking number.
Printful Fulfillment Locations
Orders are fulfilled from Printful’s U.S. or international facilities depending on stock and proximity to your shipping address.
Questions? Contact us at OnixOCWLLC@Outlook.com.